Laundry Instructions, Returns/Exchanges and Policy Info!
How do I launder my garments?
We recommend always following the care instructions on each garment - this helps keep your garments from stretching, shrinking or losing color. If in doubt give us all call , and we can help recommend the best laundry solution.
Bras last longest when hand washed; in very cold water; some exceptions vary. Can be discussed in store. Panties should be laundered either by hand or in a laundry bag in your machines' delicate cycle. We carry a selection of laundry soaps that are gentle on your delicate items. We usually recommend washing your bra after every other wear (factoring in things like perspiration ext. , you may want to wash it each wear), and to hang your bra by the center gore/between cups or lay it flat until completely dry. We always cover wash and care instructions at the end of your fitting for your specific bras and the job you want them to do! We want your lingerie investment to pay off over time.
What is the Return/Exchange Policy?
Due to the nature of our garments , bras, panties, lingerie, swimwear and adult novelties are final sale.
Every bra manufacturer varies on its policies regarding manufacturer defects based on bra care and time frame. Please contact us for more information.
If a garment has a manufacturing fault - please let us know ASAP and we will work to fix the garment or replace it.
We do not offer returns, but in some cases we are able to issue an in-store credit on your file.
Bras that have not been checked for fit, by one of our trained fitting specialists, are FINAL SALE.
Items purchased on sale are always a FINAL SALE.
What are the Procedures and Protocols in store?
We keep each of our clients on file, this helps us give you the best service we can possibly provide. Files are kept for the staff only. Your file will at no point be shared with anyone at anytime, we respect your privacy.
By keeping track of size and styles previously purchased we are able to more quickly pinpoint your size and bring you the styles you love!
This also provides an easy way for people to purchase gifts for you! Often, we have spouses/loved ones/family or friends who will come in and want to shop for you; we can help them select items you will love.