Exchange & Refund Policy
What you need to know before you shop with us 💕
At Romantic Notions, we want you to feel confident and excited about your garments, because many of the products we carry are intimate or personal in nature, we have specific exchange and return guidelines in place for hygiene, product integrity, and fraud prevention.
We are always happy to help troubleshoot an issue and, where appropriate, review a situation with our team. Approved refunds will be issued as a Gift Certificate* rather than a cash or original-payment refund.
💕 Bras, Panties & Swimwear
Due to the intimate nature of these products, bras are final sale, including bras purchased during sales or without a fitting from our team. This is why we strongly recommend taking advantage of our complimentary fittings.
If something doesn't seem right with your garment, please contact us within 10 days. We are happy to help troubleshoot fit, adjustments, care, or possible manufacturing concerns.
Approved exchanges or refunds must meet our hygiene requirements and be in new, unworn condition with original tags and liners attached where applicable.
Swimwear follows the same guidelines. Please try on swimwear in store whenever possible to ensure the best fit. Gift swimwear will have a protective liner provided.
🔥 Adult Novelty Corner
100% FINAL SALE.
All adult novelty products are non-returnable and non-exchangeable due to hygiene reasons. We test appropriate products and check seals before they reach our shelves so we can address manufacturer issues before they make it to you.
If you experience a problem with a novelty product, please contact the manufacturer using the information provided with your purchase. We are happy to help you locate their contact information if needed, but we cannot return or exchange the product.
🩷 Robes, Pajamas & Clothing
Most clothing, robes and pajamas are eligible for Gift Certificate* within 10 days of purchase or receiving the item.
Gift items must be:
- Unworn and in new condition
- Have all original tags attached
- Free of pet hair, smoke and other odors
- Clean and ready to return to the sales floor
Items requiring laundering may be refused or subject to a cleaning fee.
🎁 Gifts
Gift purchases may be exchanged within 10 days of being given. Holiday gifts must be exchanged before the third week of January.
All gift items must be in new condition with original tags and any required protective liners attached.
💳 Gift Certificates - issued on a returned item.
When a refund is approved, we will issue a Romantic Notions Gift Certificate instead of returning funds to the original payment method.
Refund Cards:
- Are valid for 1 year from the date of issue
- May be used toward future purchases at Romantic Notions
- Must be retained by the customer, just like a gift card
Why do we have these policies?
Romantic Notions is a locally owned, independent boutique. Unlike large chain stores, we can't simply return worn or used merchandise to our vendors for credit. Intimate products that have been worn, tags removed, or protective liners removed often cannot be resold.
Our policies allow us to protect the quality and hygiene of our merchandise while continuing to offer the unique brands, fashions and products you love at prices that remain as reasonable as possible.
That's also why our team takes a hands-on approach when you shop with us. We are here to help with sizing, fit, fabric, care instructions and product questions so you can make an informed purchase you'll love for a long time.
We appreciate your understanding and support of our small, locally owned business. ❤️
If you're ever unsure about a purchase or have a concern, please reach out to our team — we're always happy to help whenever we can!